Account claiming
Verify ownership, send and check a verification code, then let the customer set their account password.
Customer portal
Extend the product record to the customer who owns it
Give verified customers a focused view of their products and relevant after-sales workflows without exposing internal dealer or head-office operations.
Explore customer accessVerified account claimOwned productsClaims & quotesRecall information
Product VF-2408-0172Purchase and dealer details available
Product documentsCurrent linked files
Warranty claim WC-1048Status: under inspection
Focused self-service
Relevant product and after-sales information in one place
Customer access is tied to ownership and presents workflows designed for the customer rather than repurposing internal screens.
Owned products
Show registered products with sale, product and relevant dealer context in the customer’s scope.
Product documents
Provide downloads for the documents associated with the customer’s product record.
Warranty claims
Submit claims with component, incident and contact details, then view status and decision progress.
Parts quotes & orders
Review customer quotes, print a quote and access customer-context parts and order views.
Recall visibility
See recall notices and affected-item details that are relevant to the customer’s products.
How it flows
Access starts with verified ownership
Claim the account
The customer verifies ownership using the dedicated claim flow and sets secure access.
View the product
Registered sales determine which products and supporting documents belong in the portal.
Request support
The customer can submit a warranty claim or engage with quotes and parts information.
Follow progress
Status, decision, order and recall information remains available through the customer view.