Customer submissions
Customers submit claims against registered products with affected-component, incident and contact details.
Warranty & service
Give every claim a clear path and every product a service history
Track customer submissions through dealer and head-office status stages, then preserve service and replacement records over the product’s lifetime.
Explore after-salesClaim stagesStatus notesWarranty contextLifetime records
Customer submittedIssue and contact details received
Dealer inspectionEvidence and findings in progress
Head-office decisionNext stage after dealer review
After-sales workflow
A shared record from claim submission to completed work
Permitted status changes keep each stage with the right team while the claim remains visible to authorised stakeholders.
Defined claim stages
Track submitted claims through dealer inspection, head-office review, approval or rejection, completion and closure.
Status updates & notes
Authorised staff select from permitted next statuses, add notes and optionally send an email notification.
Warranty context
Calculate relevant warranty dates from the recorded sale and the subsidiary’s configured warranty terms.
Product lifetime records
Record PDI, service, repair, inspection, recall, upgrade, warranty and other work against the product.
Part replacements
Capture removed and fitted components, quantities, reasons and related service activity as history evolves.
How it flows
Clear responsibility at every claim stage
Submit
The customer records the affected component, incident and contact details, then submits the claim to the dealer.
Inspect
The dealer reviews the claim, records notes and moves it through the permitted inspection stages.
Decide
Head office reviews the dealer’s submission and can approve, reject or return it for further inspection.
Close & maintain
Close the decision record and add later service or replacement work to the product’s lifetime history.